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Questions 1-5 refer to the following emails. From: Andrea Lucknor, Customer Services Team Manager To: Jimmy Knight, Operations Officer Subject: Office space Mr. Knight, I’m contacting you with regard to an important matter. Your secretary said that email would be the easiest way to get hold of you while you’re away at the management seminar. There is an urgent lack of space on the 3rd floor where the customer services team is based. All of the desks on our floor are currently occupied. The problem is that three new employees are due to start in my team next month. We need to find some space to put these extra workers, preferably close to where the customer services team is currently based. Please let me know any suggestions you have about where they can work. This situation should be sorted out as soon as possible, because I have to begin planning the orientation courses and training programs for these new employees. Thanks in advance for your help.   Andrea From: Jimmy Knight To: Andrea Lucknor Subject: Re: Office space Hi Andrea, I understand that the situation is serious, but I’m afraid I have some bad news – there are no empty desks anywhere else in the building. The company has been expanding so quickly over the last couple of years that we have actually filled up the 5-story building. The only extra space I can think of using is on the 4th floor, where the meeting rooms are located. I’ll have the facilities team set up a temporary workstation for the new employees in one of these rooms. I realize that this is not an ideal solution. I’m sure you would much prefer for all of your employees to be working in the same area. But please bear in mind that this will only be for a short period of time. We will soon search for a larger office space to relocate to, and we plan to move by the end of next month. I can assure you that the customer services team will be seated together in the new office. If you want further clarification on this matter once I get back to the office, please feel free to ask me. Kind regards, Jimmy Why did Ms. Lucknor send the email?     (A) To tell Mr. Knight about the problem with the computers   (B) To ask for help with the new employees’ orientation   (C) To let Mr. Knight know about the shortage of space   (D) To explain a maintenance problem on the third floor   What is Mr. Knight currently doing?     (A) Attending a seminar   (B) Training new employees   (C) Searching for office spaces   (D) Moving office furniture   What is the main purpose of Mr. Knight’s email?     (A) To solicit some possible solutions   (B) To apologize for making a mistake   (C) To explain a future plan of action   (D) To revise a previously arranged schedule   According to Mr. Knight, why has this problem developed?     (A) The facilities team has not built enough workstations.   (B) The recruit orientation program requires too much space.   (C) The company has grown very quickly in recent times.   (D) The office building is currently being refurbished.   Where will some employees from Ms. Lucknor’s team start working next month?     (A) In a larger office building   (B) In temporary area on the 3rd floor   (C) In the extra space on the 5th floor   (D) In one of the meeting rooms